Terms of Service

We may change our prices, plan names, plan structure and bundling, features, and usage limits at any time, and may introduce new fees, including in the future a transaction or platform fee on sales made through the store (currently 0%, as described in Section 10). We may also change or withdraw promotional prices, discounts, and trials at any time and without notice, except as required by law.

For an existing paid subscriber, we will give you at least 15 days' advance notice (by email or an in-app notice) of a price increase or a materially less favorable change to your plan, and the new terms will apply starting with your next renewal after that notice period. If you continue your subscription past that renewal, you accept the new price or terms; if you do not want them, your remedy is to cancel before that renewal.

Your page address, custom domain, and any pre-built page we hand to you work as follows:

Intermediary status.knit.bio hosts content that creators and their visitors publish or submit. To the extent applicable law provides safe-harbour protection to intermediaries (including Section 79 of India's Information Technology Act, 2000), we intend to rely on it, and nothing in these Terms should be read as us adopting or endorsing user content as our own.

Grievance Officer (India). In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, our Grievance Officer is Akhil Jhunjhunwala, reachable at support@knit.bio. We acknowledge a grievance within 24 hours of receipt and aim to resolve it within 15 days, as the Rules require.

Copyright & IP takedown notices. If you believe content on knit.bio infringes your copyright or other intellectual-property right, email support@knit.bio with a description of the work, the location of the allegedly infringing material, and your contact details. We will review valid notices and may remove or disable access to the reported content. We may terminate the accounts of users we determine, in our reasonable judgment, to be repeat infringers.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNIT.BIO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, arising out of or relating to these Terms or the Service, however caused and under any theory of liability (contract, tort, strict liability, or otherwise), even if we have been advised of the possibility of such damages.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE, WHETHER IN ONE CLAIM OR MANY, WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) INR 5,000 (or the equivalent in your local currency).

These limitations apply only to the extent permitted by applicable law, and nothing in this section excludes or limits liability that cannot be excluded or limited under applicable law, including for our fraud or for death or personal injury caused by our negligence where a court finds such an exclusion unenforceable.

Governing law. These Terms are governed by the laws of India, without regard to conflict-of-laws rules.

Arbitration agreement. Any dispute, controversy, or claim arising out of or relating to these Terms or the Service, including its formation, breach, or termination, will be resolved by binding, individual arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator. The arbitrator will be appointed by mutual agreement of the parties; if the parties cannot agree within 30 days of a request to arbitrate, the arbitrator will be appointed under Section 11 of that Act by the competent court. The seat and venue of arbitration will be Mumbai, India, and the language of the arbitration will be English. The arbitrator's award will be final and binding on the parties, subject to any right of challenge under applicable law.

CLASS AND REPRESENTATIVE ACTION WAIVER. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ANY PROCEEDING TO RESOLVE A DISPUTE WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION, AND EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL, TO THE EXTENT A JURY TRIAL WOULD OTHERWISE BE AVAILABLE.

Courts & injunctive relief. The courts at Mumbai, India will have exclusive jurisdiction over interim relief in aid of arbitration, enforcement of an arbitral award, and any matter that is not arbitrable under applicable law, and each party submits to that jurisdiction for those limited purposes. Notwithstanding the arbitration agreement above, we may seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property, to stop abuse of the Service, or to address a security threat.

Mandatory rights preserved. Nothing in these Terms limits any right you have under a mandatory consumer-protection or data-protection law of your country that cannot be waived by agreement, including, where applicable, a right to bring certain claims before a local consumer forum or regulator.